These terms are between you and us.
1. DEFINITIONS
1.1. When the following words are used in these Terms, this is what they will mean:
| Arrival Date | the date and time on which your Booking will begin and the Property will be made available to you. |
| Balance Due Date | 70 days before your Arrival Date. |
| Booking | the confirmed reservation of the Property to commence on the Arrival Date and end on the Departure Date. |
| Booking Confirmation | the written acceptance from us of the Booking Reservation which may include more information such as details around arrival and departure, directions, House Rules, EV Policy etc. |
| Booking Deposit | 25% of the Booking Price required when making your Booking Reservation. |
| Booking Price | as set out on our Website and confirmed in the Booking Confirmation. |
| Booking Reservation | your request to book a Property. |
| Business Day | a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business. |
| Cancellation Fee | a fee of £25 charged in accordance with clause 7. |
| Contact Details | the details found on the Contact Us page of our Website and which will be set out in all communication between us and you when in written form. |
| Departure Date | the date and time on which your Booking will end and you must vacate the Property. |
| Electric Vehicle Policy | our policy for electric vehicle charging as made available on our Website. We cannot facilitate vehicle charging on site. |
| Events Outside of the Parties Control | as defined in clause 9. |
| Group | the named individuals attending the Property subject to these Terms. |
| House Rules | a separate document provided to you at the time of the Booking Confirmation and therewith forming our contract. |
| Permitted Pets | any animal attending the Property (other than assistance animals). |
| Property | the property provided for holiday letting purposes, details of which have been made available on the Website and includes the outside spaces belonging to the Property. |
| Security Deposit | We do not routinely request a fee which would be taken prior to the Arrival Date and held throughout the duration of the Booking in case damage is caused to the Property. |
| Terms | the terms and conditions on which your Booking is supplied to you (also referred to as Booking Terms), being this agreement and any other documentation referred to in this agreement which constitute our overall contract. |
| Website | www.dolgoycottages.co.uk together with other websites which may be used by us from time to time. |
| We/our/us | Dolgoy Cottages Limited of Dolgoy, Blaencelyn, Llandysul, Ceredigion SA44 6DF. Our company registration number is 12659520. Trading as Dolgoy cottages and Dolgoy Cottages Limited and our representatives. |
| You/your | the individual who makes the Booking Reservation, who must be over the age of 18. |
1.2. When we use the words “writing” or “written” in these Terms, this includes email but does not include facsimile or any messaging service or platform.
1.3. Unless the context otherwise requires, words in the singular shall include the plural and vice versa.
1.4. If any of these Terms conflict with any term contained within the Booking Confirmation, these Terms will take priority.
2. OUR CONTRACT WITH YOU
2.1. Please ensure that you read these Terms carefully, and check that the details on the Booking (including the Arrival Date and time, number of guests etc) are complete and accurate before you submit the Booking Reservation.
2.2. These Terms will become binding between us once we issue you with the Booking Confirmation.
2.3. Your Booking is accepted only once we issue a Booking Confirmation.
2.4. The maximum number of people who can stay in the Property under the terms of the Booking must not exceed the stated capacity of the property being booked. Unless specifically agreed in writing, all guests must be over 16 years of age other than babes in arms under 3 years of age.
2.5. You agree not to arrive at the Property before the Arrival Date and to depart from the Property no later than the Departure Date. The Property will not be available at any time outside of the times reserved by you and set out in the Booking Confirmation and you may be charged if you do not leave by the agreed time on the agreed Departure Date.
2.6. All illustrations, photographs and other imagery displayed are for illustrative purposes only and décor and layout are subject to change and no warranty or other representation is made as to the quality of the Property by us via the Website.
2.7. As lead for the Group, you are liable for the acts and/or omissions of all individuals or animals attending the Property whether permitted by us or not.
2.8. The Property is provided for holiday letting purposes only for the specified period, as detailed in your Booking Confirmation. For the avoidance of doubt, these Terms do not create a landlord and tenant relationship between you and us and you will not be entitled to any:
2.8.1. a tenancy;
2.8.2. the right to sub-let the Property in part or in whole;
2.8.3. an assured shorthold or tenancy (AST); or
2.8.4. any statutory protection either under the Housing Act 1988 or by way of a statutory security of tenure.
3. ENJOYING THE PROPERTY
3.1. Access to the Property is subject to adherence to these Terms and House Rules, which are contained in a separate document and form part of these Terms.
3.2. Your use and enjoyment of the Property must be solely in accordance with these Terms, the House Rules and any signage, guidance on use, safety or operational instructions given to you by us. You hereby acknowledge that enjoyment of the Property and grounds is at your own risk.
3.3. During your Booking at the Property, you shall take proper care of the Property and its contents during your Booking you may lose your Security Deposit and/or receive an invoice for any damage caused or loss suffered if the Property and its contents are not left in the same state in which they are found at your Arrival Date. You shall report to us any damage, destruction, loss, defect, or disrepair affecting the Property as soon as it comes to your attention, to allow us to investigate and take steps to rectify where deemed necessary.
3.4. Internet access is offered on the basis that it is provided for recreational use only. Neither a minimum speed, unrestricted bandwidth nor uninterrupted provision of access is guaranteed, and we will not be liable for any form of compensation or expenses claimed by you in respect of the provision or quality of internet connectivity.
3.5. Any recommendations for third party services, establishments and amenities made by us are our personal recommendations only and do not guarantee any level of service or quality.
3.6. It is your sole responsibility to ensure that the Property is suitable for you and your Group’s needs ahead of making your Booking Reservation.
3.7. We reserve the right to request your immediate departure without refund where you have in our sole discretion acted unreasonably, illegally, immorally or in a manner which may impair the enjoyment, comfort or health of other parties or causes, or is likely to cause, damage to the property.
3.8. We, or an authorised representative or agent acting on our behalf (including but not limited to tradespeople), reserve the right to enter the Property at any time for the purpose of inspection or to carry out any repair deemed necessary to the Property or its contents.
3.9. All belongings and vehicles are left at the Property at your own risk. Please ensure all of your belongings are removed by the Departure Date as the return of any of your lost property cannot be guaranteed and will incur charges to post to you.
3.10. There is no electric vehicle charging facility at the Property. You are not permitted to use a portable domestic charger (also known as a ‘granny charger’ or a ‘trickle charger’) to charge your vehicle from a socket at the Property (indoors or anywhere on the Property). Information regarding the nearest public charging points will be made available where possible.
3.11. Third party providers (e.g. caterers, private chefs, entertainers etc.) are not permitted at the Property without our prior written permission.
4. PETS
4.1. Only Permitted Pets or registered assistance animals are permitted to stay in the Property.
4.2. Where pets that are not permitted but have been brought with you for the Booking, we reserve the right to request immediate departure.
4.3. We reserve the right to refuse admission or request immediate departure from the Property to anyone who their Permitted Pet is considered to be, in our sole discretion, a nuisance or danger to others. No refund will be due.
4.4. You will be liable for any damage caused by animals or parasites introduced by your Permitted Pets.
4.5. We are not liable for any allergies that are affected as a result of pets present in a previous occupancy.
5. PRICE AND PAYMENT
5.1. The Booking Price will be based on your Booking Reservation and confirmed in your Booking Confirmation. The prices charged are constantly under review and may increase or decrease at any time, and we may also correct mistakes in the pricing of unsold accommodation at any time. The confirmed price will be provided by us upon booking. As changes and mistakes can happen, it is your responsibility to verify the price and details of your accommodation at the time of booking. Alll quoted prices include any taxes and charges which may apply at the time of booking. Any changes in tax rates or government charges may result in additional amounts becoming payable post-booking. Prices are for the entire accommodation and not per person.
5.2. Where your Booking Reservation is before the Balance Due Date, you must pay a minimum Booking Deposit as notified to you upon submitting the Booking Reservation. The remaining balance of the Booking Price must be paid by the Balance Due Date.
5.3. Where your Booking Reservation is made after the Balance Due Date, you must pay the full balance of the Booking Price at the time of making a Booking Reservation.
5.4. No entry to the Property will be permitted where payment of the full Booking Price has not been made.
6. OUR LIABILITY TO YOU
6.1. No party can exclude or limit in any way their liability where it is illegal to do so, and this contract does not seek to exclude or limit liability which cannot be excluded or limited by law.
6.2. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if it had been brought to our attention by you before the loss or damage occurred. For the avoidance of doubt, we are not responsible for any transport and/or alternative accommodation costs.
6.3. We make the Property available for domestic and private use only. You agree not to use the Property for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
6.4. We do not have any responsibility or liability to you (other than as outlined above) for loss of or damage to any of your items, belongings, pets or vehicles, howsoever caused.
7. YOUR RIGHTS TO CANCEL AND APPLICABLE REFUND
7.1. We strongly recommend that you take out an appropriate travel insurance policy before placing your Booking Reservation.
7.2. You may cancel a Booking before the Arrival Date by contacting us in writing using the Contact Details. A Cancellation Fee will be charged if you cancel your booking.
7.3. Your liability for Booking Price is dependent on the Property and period of notice that you give us, as set out below. The time and date of the cancellation is when we receive written notice from you.
| Number of days before Arrival Date that notification of cancellation is received (or on which you have deemed to have cancelled) | Cancellation Charge |
More than 14 days | Full refund of amounts paid towards the total accommodation less £25 cancellation cost. Refunds for guests cancelling up to 14 nights before check in date will be made within 48 hours of the cancellation request, it may take up to 21 days to refund back on your card depending upon the card issuer used. |
14 days or less | 100% of the total accommodation cost. No refunds unless we can re-let it. Refunds for cancellations made 14 days or less before the day of arrival will depend upon the property being re-let. If we manage to re-let it, we will refund up to the net income of the re-let or your original price (whichever is lowest). If we manage to re-let it, we will release funds after the end of the original let dates. |
7.4. We will confirm your cancellation with you in writing and notify you of any payment or refund due to you at that time.
7.5. If you cancel your Booking, we will try and re–let the Property. If we are able to re-let the Property, we will refund money paid less our administrative costs and subject to any difference in price between the Booking Price and the re-let price.
7.6. Please note that if you need to cancel because you are ill, including where you are showing symptoms of illness (for the avoidance of doubt this includes Covid19 and/or self-isolating due to any other contagious condition), this will be treated as a cancellation by you.
7.7. If you depart voluntarily from the Property before the Departure Date, no refund shall be given. Similarly, if you fail to show for your Booking this will be regarded as a cancellation on the arrival date and will not be refundable. For example: self-isolation or quarantine, performing statutory duties or mandatory obligations (such as jury duty, military service, incarceration), changes in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport will all be treated as cancellation by you in accordance with this clause.
8. OUR RIGHTS TO CANCEL AND APPLICABLE REFUND
8.1. We may have to cancel a Booking before the Arrival Date of your Booking due to an Event Outside of the Parties Control. We will promptly contact you if this happens.
8.2. If we have to cancel a Booking under clause 8.1 and you have made any payment in advance for your Booking that have not been provided to you, we will refund these amounts to you in full.
8.3. We may cancel your Booking at any time with immediate effect by giving you written notice if you:
8.3.1. do not pay us when you are supposed to; or
8.3.2. breach the contract in any other material way, including but not limited to any of the terms of clause 3 or the House Rules.
We shall not be liable for any refund if we cancel the contract under 8.3.2.
9. EVENT OUTSIDE OF THE PARTIES CONTROL
9.1. Neither party shall be in breach of this agreement nor liable for delay in performing, or failure to perform, any of its obligations under this agreement if such delay or failure result from events, circumstances or causes beyond its reasonable control.
9.2. An Event Outside our Control includes, but is not limited to: strike, civil unrest, civil emergencies, government prohibition or restriction on all or part of the economy or trade including local lockdowns, pandemic, epidemic, environmental disaster, domestic appliance failure, temporary invasion of pests or utilities failure or interruption. An Event Outside our Control also includes extreme weather (including but not limited to snow and ice, high winds and flooding).
9.3. In the event of a pandemic, epidemic or restriction of the movement of peoples as dictated by the government or public authority, we reserve the right to issue specific terms at such a time via the Website and will communicate this to you via the contact details provided us.
9.4. Should an Event Outside our Control occur which means the Property cannot be provided to you, we will let you know as soon as possible so a refund can be arranged for you.
10. HOW WE MAY USE YOUR PERSONAL INFORMATION
We will use the personal information you provide to us in accordance with our Cookie Policy.
11. CHANGES TO BOOKING OR TERMS
11.1. We may revise these Terms from time to time.
11.2. If we have to revise these Terms under clause 11.1, we will give you at least fourteen (14) days written notice of any changes to these Terms before they take effect, or as much notice as possible where your Arrival Date is less than fourteen (14) days before the date of the change.
11.3. If you wish to change the dates of your Booking or amend your Booking in any way, please contact us via our Contact Details. We cannot guarantee that your requests will be accommodated and reserve the right to charge for any differences in price. You cannot transfer your booking without our written consent.
12. ACCOMMODATION / HOUSE RULES
12.1. Arrival and departure: You may arrive at your accommodation any time after 4pm on the first day of your booking and must leave by 9.30am on the last day (unless we tell you otherwise). If your arrival is delayed beyond 8pm on the start date, you must notify us. Failure to do so may result in difficulty accessing the accommodation. If you fail to arrive by 12 noon on the second day of your booking and haven’t informed us of your late arrival, we may consider your booking cancelled by you, with no refund payable.
12.2. Behaviour: We or our representative can deny access to the accommodation or end your stay if anyone in your party behaves unreasonably, causes offence or damage, disrupts others or violates booking conditions or restrictions. If we or our representatives believes this is likely or if any such behaviour occurs, the contract will end, you must leave immediately, no refund will be given and you may be responsible for any costs incurred by us due to your behaviour. We will not have any further responsibility to you.
12.3. You and your party agree to:
12.3.1. to keep the accommodation clean and tidy, and leave it in the same Condition as you found it (if, in our or the our representative’s opinion, additional cleaning and/or repairs are required, you will be responsible for the cost);
12.3.2. not to use the accommodation for any illegal or commercial purpose;
12.3.3. not to sublet the accommodation or any part of it or otherwise allow anyone not in your party to stay without the our permission and not exceed its capacity;
12.3.4. not to behave in an anti-social manner or act in a way which may disrupt or affect the enjoyment of others;
12.3.5. to comply with any restrictions or requirements specified in the accommodation advertisement, such as regarding party composition; and
12.3.6. that failure to comply with the above will result in your booking being cancelled and neither we will have any legal or financial responsibility to you.
12.4. Damage: You are responsible for the actions and omissions of all guests staying at the accommodation during the booking and agree to pay the us for all costs incurred by the us as a result of any breakage or damage in or to the accommodation caused by you, your party or anyone you invite round.
12.5. Maximum Occupancy: You and your party agree to follow the maximum occupancy for overnight stays as stated on the website and to obtain our consent for any visitors. Failure to comply with these obligations could result in cancellation of your booking, refusal of entry to accommodation or repossession, with no refund payable to you and no responsibility on the part of us.
12.6. No smoking: (including e-cigarettes): is prohibited in all accommodations and outside in public areas, including shared facilities.
12.7. Visitors: Visitors are welcome but please let us know in advance (adults only)
12.8. Children: Children under the age of 16 years old cannot be accommodated on site whether guests or visitors of guests. Babes in arms under the age of 3 years can be accommodated in some properties.
12.9. Pets: dogs allowed but must not exceed the capacity number for the property unless permission granted by us, including guide dogs. If you want to bring any other pet, you must obtain our consent in advance. We can refuse to hand over the accommodation to you, or can repossess it, if you bring a pet with you when it is not allowed or where we or our representative believes an animal may be dangerous or may disrupt or affect the enjoyment of others, including any animals on site or close by. You are responsible for the supervision and behaviour of your pet at all times. Pets are not allowed in bedrooms or on beds and must not be left on their own in the accommodation or garden. We do not accept any responsibility for any pet related health reactions.
12.10. Dogs on leads: Dogs must be kept on leads unless in your garden or in the exercise paddock and must not be left alone at the property
12.11. Right to entry: We or our representative, reserves the right to enter the accommodation i) without prior notice in special circumstances including emergency situations (for example if repairs need to be carried out) or if there is a breach, or suspected breach, of booking conditions or any other applicable terms; and ii) on reasonable prior notice to conduct inspections, including cases where you have reported issues with the accommodation. By agreeing to these terms, you consent to granting us or our representatives such access.
12.12. Internet access is offered on the basis that it is provided for recreational use only. Neither a minimum speed, unrestricted bandwidth nor uninterrupted provision of access is guaranteed, and we will not be liable for any form of compensation or expenses claimed by you in respect of the provision or quality of internet connectivity. Your access code is located on a sign just inside the front door of the property.
12.13. Waste / Rubbish: Wales has strict rules for segregation of waste and is a legal obligation. All waste/rubbish must be sorted as per the local authority’s regulations and placed in the appropriate bins located in the recycling centre provided. This is important at all time as it is a Welsh government legal requirement and particularly in light of public health issues.
12.14. Hot Tub Rules and Regulations: As party leader, it is your responsibility to enforce these rules and regulations and the responsibility of all members of the party to adhere to them. It is important that all guests read these rules and regulations.
12.14.1.Our insurance prohibits the use of hot tubs by anyone other than those staying in the properties. Please read the information located in the property kitchen before using it.
12.14.2.Do not exceed the hot tub capacity. They only have capacity (and thus the healthy filtration) for the number of occupants in the property. Visitors who are not staying at the property are not permitted to use the hot tubs.
12.14.3.During pregnancy soaking in the hot tub may cause damage to the foetus so contact your doctor for advice before entering the water
12.14.4.People with skin, ear, genital or other body infections, open sores, or wounds should not use the hot tub because of the possibility of spreading infection or irritating your condition
12.14.5.Never use the hot tub while using or after using narcotics or other drugs that may cause sleepiness, drowsiness or raise/lower blood pressure
12.14.6.At 39-40°C limit your time in the hot tub to a maximum of 20 minutes as extending this time can affect your inner organs and cause fever like conditions. At 36-37°C this time can be extended as this is body temperature and there is no risk
12.14.7.Do not immerse your head in the hot tub water. This increases the risk of infection and can heighten the dangers of drowning due to suction below the water line
12.14.8.Take care when entering and leaving the hot tub. When leaving the hot tub leg, muscles may be relaxed enough to make you unsteady
12.14.9.Never use glass near/in the hot tub as broken glass can cause injury and damage. In the case of broken glass switch off at the isolation switch immediately and inform the owner or their representative immediately. There will be a charge of £250 for any instance relating to broken glass in the hot tub
12.14.10.Do not use any electrical appliances near/in the hot tub
12.14.11.If any fault or damage occurs with the hot tub switch it off immediately at the isolation switch and please contact the owners or their representative at the earliest convenient moment
12.14.12.Persons with heart disease, diabetes, low or high blood pressure, or any serious illness should not enter the hot tub without prior consultation with their doctor
12.14.13.Parents are advised that the hot tubs are not suitable for children under the age of four and to warn their children not to allow water into their mouths as this can cause infection and illness
12.14.14.The heat of the hot tub water speeds up the effects of alcohol and can cause sleepiness, dizziness and unconsciousness
12.14.15.Shower with soap and water before and after using the hot tub. Showering before use washes away many of the common skin bacteria and removes lotions, deodorants, creams etc which reduce the effectiveness of the spa sanitizer which disinfects the water
12.14.16.Never allow children to use the spa or hot tub unsupervised and when not in use, make sure the cover is on and secured
12.14.17.Avoid using the hot tub immediately after a heavy meal
12.14.18.Avoid entering the hot tub water immediately after exercising as the water temperature can affect the heart rate
12.14.19.Take care on the ground/decking/hot tub steps/surrounding area as water from the tub can cause it to be slippery
12.14.20.If any allergic reaction occurs leave the hot tub and rinse off in the shower. If the reaction persists, contact a local doctor or A&E
12.14.21.Do not turn hot tub isolation switch off as the hot tub’s power needs to be turned on to carry out the cleaning cycles and maintain heat
12.14.22.Only use the hoist to lift the cover, do not remove the cover from the hoist. When not in use, ensure the cover is on and secured.
12.14.23.If the hot tub needs to be shut down and emptied due to misuse (independent of the costs relating to broken glass), this will incur a charge of £100.
12.14.24.If any fault or damage occurs to the hot tub, please contact the owners or their representative immediately so they can try and sort it out as soon as possible
12.15. Electric Vehicles: Charging of electric vehicles is prohibited at the property. Arrangements maybe made to charge electric bikes and scooters following arrangements being made with us.
12.16. Parking: You are welcome to park close to the cottages for loading/unloading, please then park in either your dedicated parking areas or the large car park to the rear of the barns at other times. Parking is not permitted on the old farm yard in front of the cottages except for loading/unloading. Parking is at vehicle’ owners’ risk.
12.17. Access the property: Access is via the drive dedicated to cottage guests, your entrance code will be sent close to the day of arrival.
12.18. Heating: the primary heating in the living area is a wood burning stove. Logs and kindling are provided and the electric heating can be boosted at anytime.
12.20. Fire risks: Candles, firepits, fireworks and lanterns are not permitted at the property. BBQs are permitted within property gardens.
12.21. Drones and Unmanned Vehicles: Drones and unmanned vehicles are not to be used on or from the properties and the communal areas without our permission.
12.22. Quiet Times 22:00 and 9:00 (hot tubs may be enjoyed anytime, just bear in mind noise levels).
12.23. Security: Property must be securely locked and windows closed when not occupied and upon leaving.
12.24. Vacating the property:
12.24.1.Remove all food items
12.24.2.Empty the fridge/freezer
12.24.3.Empty bins, recycling centre is in the car park, instructions are on the kitchen wall, a legal requirement to segregate in Wales
12.24.4.If needed, switch dishwasher on
12.24.5.Leave a note or let us know about anything faulty or damaged
12.24.6.Check you have all of your belongings
12.24.7.Close/lock all doors and windows
12.24.8.Return key to key safe
13. OTHER IMPORTANT TERMS
13.1. We may transfer our rights and obligations under these Terms to another individual or legal entity, but this will not affect your rights or our obligations under these Terms.
13.2. Except for you and us, no other person shall have any rights to enforce any of these Terms.
13.3. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
13.4. If you fail to perform your obligations under these Terms and we do not enforce our rights against you, this does not mean we have waived our rights against you. If we choose to waive any of our rights under these Terms you will be informed in writing.
13.5. These Terms are governed by the law of England and Wales. All parties agree to submit to the non-exclusive jurisdiction of the English courts. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.