YOUR RIGHTS TO CANCEL AND APPLICABLE REFUND
7.1. We strongly recommend that you take out an appropriate travel insurance policy before placing your Booking Reservation.
7.2. You may cancel a Booking before the Arrival Date by contacting us in writing using the Contact Details. A Cancellation Fee will be charged if you cancel your booking.
7.3. Your liability for Booking Price is dependent on the Property and period of notice that you give us, as set out below. The time and date of the cancellation is when we receive written notice from you.
| Number of days before Arrival Date that notification of cancellation is received (or on which you have deemed to have cancelled) | Cancellation Charge |
More than 14 days | Full refund of amounts paid towards the total accommodation less £25 cancellation cost. Refunds for guests cancelling up to 14 nights before check in date will be made within 48 hours of the cancellation request, it may take up to 21 days to refund back on your card depending upon the card issuer used. |
14 days or less | 100% of the total accommodation cost. No refunds unless we can re-let it. Refunds for cancellations made 14 days or less before the day of arrival will depend upon the property being re-let. If we manage to re-let it, we will refund up to the net income of the re-let or your original price (whichever is lowest). If we manage to re-let it, we will release funds after the end of the original let dates. |
7.4. We will confirm your cancellation with you in writing and notify you of any payment or refund due to you at that time.
7.5. If you cancel your Booking, we will try and re–let the Property. If we are able to re-let the Property, we will refund money paid less our administrative costs and subject to any difference in price between the Booking Price and the re-let price.
7.6. Please note that if you need to cancel because you are ill, including where you are showing symptoms of illness (for the avoidance of doubt this includes Covid19 and/or self-isolating due to any other contagious condition), this will be treated as a cancellation by you.
7.7. If you depart voluntarily from the Property before the Departure Date, no refund shall be given. Similarly, if you fail to show for your Booking this will be regarded as a cancellation on the arrival date and will not be refundable. For example: self-isolation or quarantine, performing statutory duties or mandatory obligations (such as jury duty, military service, incarceration), changes in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport will all be treated as cancellation by you in accordance with this clause.